Placing an order
Can I telephone my order through to you rather than place an order online?
Unfortunately we are unable to accept orders over the phone. you can order online or visit one of our 3 London shops.
Can I pay by posting you a cheque?
No sorry, payments can only be made online via the website or in person in the shop.
Which credit cards do you accept?
We currently accept all the major credit cards (Mastercard, Visa and American Express)
Can I collect my order from one of your 3 London stores?
Yes you can, place your order as normal and at the checkout stage you will see instructions for collecting from one of our shops. There is no delivery charge for this option.
Returning a product
My items are faulty, how do i return them?
Every item we sell is carefully inspected before it is shipped. Returns are accepted only if the goods are damaged. You must inform us within 24 hours from receipt by email or phone. We may request you return the item(s) to us in original, complete and undamaged packaging. If the item has not been returned to us in the original condition, we reserve the right to refuse a refund on the item. All returned goods must be accompanied by the delivery slip that accompanied the consignment. In the case of damaged, faulty or goods mistakenly shipped, a receipt for the return postage should be included within the package for the cost to be refunded. To return goods please contact us on firstname.lastname@example.org. None of the above terms affects your statutory rights if goods are damaged or incorrectly supplied nor does it affect your rights under the Consumer Protection (Distance Selling) Regulations.
We cannot refund or replace orders where someone does not like the cheese. Trying new foods always carries an element of risk that it may not be to your taste. We cannot give refunds or replacements where this is the case.
What does "suitable for vegetarians" mean?
The rennet which starts the cheese making process is made from a plant extract so is acceptable for vegetarians. The cheese will taste no different to any made using animal rennet .
What does "made with unpasteurised milk" mean?
The cheese is made using unpasteurised (raw milk). It often gives the cheese a better flavour and some cheeses can only be made using unpasteurised milk.
Do you ever substitute items if they are unavailable at the time of ordering?
Very occasionally if an item is not in stock we may substitute another one of a similar quality.
Are there any cheeses pregnant ladies should avoid?
The Chief Medical Officer suggests you avoid all soft and blue cheeses (whether pasteurised or unpasteurised) and all other cheeses made with unpasteurised milk.
How do I store my cheese and how long will it keep?
Cheese should be kept cool (especially soft cheese) ideally between 1 and 5 degrees ⁰C.
Before serving cheese it is better left to warm to room temperature provided that the cheese is kept covered to prevent it from drying out. If unwrapped your cheese should last for around 7-10 days but once unwrapped it must be consumed within a few days. Some cheese can also be frozen. Stilton freezes really well either whole or as cut pieces. However cheddars are best grated first and used more for cooking.
I have registered on the site but have forgotten my username/password
If you have forgotten your password simply click on the forgotten password link and enter your email address. Your password will be sent to you. If you have forgotten your email, please contact us via our contact page.